Whisker Support
Access your Whisker account for faster self-service.
Technical & Warranty Support
- Litter-Robot support
- Feeder-Robot support
- Accessories support
Order Status & Tracking
- Track a package
- Manage a subscription
- Cancel an order
Setup & Install
- Whisker app onboarding
- Cat acclimation tips
- Regular maintenance
Returns & Refunds
- Start a return
- Download a return label
- Check your refund status
Choose your Whisker product
Orders
Where is my order?
You can track your order by logging into your Whisker account. Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 1–2 business days for tracking information to update after shipment.
How do I update my payment method or address?
Log in to your Whisker account to update your payment method, shipping address, or other account details. If your order has already been placed, please contact support as soon as possible and we will do our best to make changes before it ships.
What do I do if my order says it has been delivered but it's missing?
If your tracking shows delivered but you haven't received the package, please check with neighbors, your building's front desk, or any safe locations around your home. If you still cannot locate it, please contact our support team within 7 days of the delivery date and we'll help resolve the issue.
WhiskerCare™ Warranty
What is the WhiskerCare™ Warranty?
The WhiskerCare™ Warranty provides comprehensive coverage for your Whisker product. It covers defects in materials and workmanship under normal use. Visit our warranty page for complete terms and coverage details for your specific product.
How do I file a WhiskerCare Warranty claim?
To file a warranty claim, log in to your Whisker account and navigate to the warranty section, or contact our support team directly. Please have your order number and a description of the issue ready to expedite the process.
What are my options if my Litter-Robot is out of warranty?
If your product is out of warranty, our support team can still help. We offer replacement parts, repair guides, and troubleshooting resources. You may also be eligible for a trade-in discount on a new unit. Contact us to discuss your options.
Support FAQs
How do I set up my Litter-Robot?
Setting up your Litter-Robot is quick and easy. Unbox the unit, place it on a level surface, add litter to the fill line, plug it in, and connect it to the Whisker app. For detailed step-by-step instructions, visit our setup guides.
What if I need help?
Our support team is here to help! You can reach us via live chat, phone, or by submitting a support ticket. Visit our contact page for hours and details.
Didn't find what you're looking for?
Our team is available via live chat and phone Monday–Friday, 8 AM – 8 PM CT and Saturday–Sunday, 8 AM – 5 PM CT.