Returns & refunds
If you or your pet are not satisfied within 90 days, simply return your kitty livin product for a refund of the purchase price. You only have to pay return shipping.
Returns eligibility
You may return any kitty livin product purchased directly from litter-robots.store within 90 days of the original delivery date for a refund of the purchase price. The customer is responsible for return shipping costs.
Products purchased from third-party retailers (e.g., Amazon, Chewy, PetSmart) must be returned in accordance with the policies of the original retailer. kitty livin cannot accept returns on products purchased from third-party retailers.
Final sale items are not eligible for return or refund. Items marked as "final sale" at the time of purchase cannot be returned or exchanged.
Non-returnable items include Litter-Robot waste drawer liners, OdorTrap® packs, litter, and other consumable accessories once opened or used.
Returns process
Obtain a Return Merchandise Authorization (RMA) number.
Log in to your account at litter-robot.com and navigate to your order history. Select the order containing the item(s) you wish to return and follow the prompts to request an RMA number. If you checked out as a guest, contact our support team for assistance.
Prepare and package your item to return.
Please clean your unit thoroughly before shipping. A $50 cleaning fee will be deducted from your refund if the returned product requires cleaning by our team. Use the original packaging whenever possible and ensure the item is packed securely to prevent damage during transit.
Determine your shipping method.
You may use your own shipping carrier or purchase a prepaid return label from us for $10. We also offer a convenient home pickup option in select areas. All return shipments must be sent to the address provided with your RMA confirmation.
Receive your refund.
Once your return is received and inspected, your refund will be processed within 7–10 business days. Refunds are issued to the original payment method. You will receive an email confirmation once the refund has been processed.
FAQ
What if my cat won't use Litter-Robot?
We understand that not every cat adjusts right away. We recommend following our transition tips for at least two weeks. If your cat still won't use the Litter-Robot after the adjustment period, you're welcome to return it within 90 days under our satisfaction guarantee. Contact our support team for personalized advice.
How do I find my return or refund status?
You can check the status of your return or refund by logging in to your account at litter-robot.com. Navigate to your order history and select the relevant order. If an RMA was issued, you'll see the status of the return and any associated refund. You can also contact our support team for help.
Do I need to clean my Litter-Robot to return it?
Yes. Please thoroughly clean your Litter-Robot before returning it. A $50 cleaning fee will be deducted from your refund if our team has to clean the unit upon receipt. We recommend wiping down all surfaces and removing all litter before packing.
Do you offer a return shipping service?
Yes! We offer a prepaid return shipping label for $10, which will be deducted from your refund. In select areas, we also offer a convenient home pickup service. Details will be provided when you request your RMA number.
What is your return policy on furniture?
Furniture items (AutoPets Connect™ credenzas, ramps, steps, etc.) may be returned within 90 days in unused, original-packaging condition. Items showing signs of use, damage, or that are missing original packaging may be subject to a restocking fee or may not be eligible for return.
What is your return policy on all items other than Litter-Robot, Feeder-Robot, and furniture?
Accessories, replacement parts, and other non-robot items purchased from litter-robot.com may be returned within 90 days of delivery in their original, unopened packaging. Consumable items (liners, OdorTrap® packs, litter) cannot be returned once opened.
I received a refund notification, but I do not see the money in my account. What can I do?
Refunds can take several business days to appear in your account after processing, depending on your financial institution. If more than 10 business days have passed since you received your refund confirmation email, please contact your bank or credit card company. If they are unable to help, reach out to our support team.
Can the refund be processed on a different card than for purchase?
Refunds must be issued to the original payment method used at the time of purchase. Unfortunately, we are unable to redirect a refund to a different card or payment method. If the original card is no longer active, please contact your bank, as they can typically still process the refund.
How long will it take for my refund to be processed?
Once your returned item is received and inspected at our facility, refunds are typically processed within 7–10 business days. You will receive an email notification once the refund has been issued. It may take an additional 3–5 business days for the refund to appear on your statement.
Do I need an RMA number for a return? How do I get this?
Yes, an RMA number is required for all returns. To obtain one, log in to your account at litter-robot.com, go to your order history, and select the order you'd like to return. Follow the on-screen prompts to generate your RMA. If you checked out as a guest, contact our support team and they will assist you.
What occurs if I buy a color bezel and need a future replacement, warranty, or just want another robot?
If you purchase a color bezel and later need a warranty replacement or wish to purchase an additional Litter-Robot, the color of your bezel does not affect warranty coverage. Warranty replacements will be sent in the current standard color unless otherwise noted. You can always purchase additional bezels separately.